Responsible Gaming at jet99 — Stay in Control

jet99 operates a strict minimum age policy. All players must be 18 years of age or older to register an account, make deposits, and participate in any gambling or betting activity on the jet99 platform. This policy applies to all players across Bangladesh without exception — including those accessing jet99 from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions.

At the time of registration, jet99 requires players to confirm that they meet the 18+ age requirement. As part of our Know Your Customer (KYC) verification process, jet99 may request official identity documentation — such as a valid National Identity Card (NID) or passport — to verify a player's age before allowing withdrawals or continued account activity. Any account found to belong to a player under the age of 18 will be suspended immediately and any funds held in the account will be returned after investigation.

Age verification is not only a player protection measure — it is a fundamental responsibility that jet99 takes seriously. We encourage all adults to be mindful of young people in their households and to ensure that login credentials and devices used to access jet99 are kept secure and out of reach of minors.

Problem gambling can develop gradually and is not always easy to recognise in yourself. jet99 encourages all players to regularly reflect on their gambling habits and to seek help early if they notice any of the following warning signs. These signs do not mean you are beyond help — they simply mean it is time to take action and use the tools available to you.

If you recognise two or more of the above signs in your own behaviour, we strongly encourage you to take a break, use jet99's self-exclusion tools, and reach out to our support team. There is no shame in asking for help — responsible gaming is part of what makes jet99 a trustworthy platform for all Bangladesh players.

jet99 provides a suite of practical responsible gaming tools that put you in direct control of your own gambling activity. These tools are available to every registered player at no cost and can be activated by contacting our support team. We are committed to processing all responsible gaming requests promptly — typically within one business day.

Self-exclusion is the most comprehensive responsible gaming measure available to jet99 players. When you self-exclude, your jet99 account is closed, all access to the platform is blocked, and jet99 will make every effort to ensure you cannot re-register a new account during the exclusion period. Self-exclusion is available for the following durations:

• 6 months — a medium-term break to reassess your gambling habits
• 1 year — a longer structured break with follow-up support available
• 5 years — an extended period for players who need significant distance from gambling
• Permanent / Indefinite — a lifelong exclusion with no option to reopen the account

During the self-exclusion period, jet99 will immediately cease sending all promotional communications, bonus offers, and marketing materials to your registered email address and mobile number. Any balance remaining in your account at the time of self-exclusion will be returned to you via your last used payment method (bKash, Nagad, Rocket, or bank transfer) after appropriate verification.

How to Request Self-Exclusion

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling activity within your personal budget. jet99 supports deposit limits across three time periods — you may set one, two, or all three simultaneously to build the right structure for your situation.

• Daily Deposit Limit: The maximum total amount you may deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) in a single calendar day.
• Weekly Deposit Limit: The maximum total deposit amount across a rolling 7-day period.
• Monthly Deposit Limit: The maximum total deposit amount across a rolling 30-day period.

Deposit limits can be set in Bangladeshi Taka (৳). For example, you might set a daily limit of ৳2,000, a weekly limit of ৳10,000, and a monthly limit of ৳30,000. If you attempt to deposit an amount that would exceed any active limit, the transaction will be declined and you will be notified of the reason.

Changing Your Deposit Limit

Reducing a deposit limit takes effect immediately — the moment you contact our team and your request is confirmed, the lower limit applies.

Increasing a deposit limit is subject to a mandatory 7-day cooling-off period. This delay is intentional and is designed to prevent impulsive decisions made during a period of heightened emotion or financial risk. You can cancel a requested limit increase at any time before the 7-day period expires, and the original limit will remain in place.

In addition to deposit limits, jet99 also supports loss limits (capping total losses per period) and wager limits (capping total bet amounts per period). Contact our support team for full details on setting up any combination of spending controls on your account.

Sometimes all you need is a short break. jet99's time-out feature lets you step away from the platform for a defined short period without committing to a full self-exclusion. Time-out periods are available in the following durations:

• 24 hours — an overnight or day-long break
• 7 days — a one-week pause from all gambling activity
• 30 days — a month-long break to reset your perspective

During a time-out, your account will be temporarily suspended. You will not be able to log in, place bets, or access your account balance. All pending bets placed before the time-out are settled normally and winnings are credited to your account, which remains accessible after the time-out period ends. You will not receive any promotional emails or SMS messages during the time-out.

Reality Check Reminders

Reality checks are in-session notifications that appear at regular intervals during your gaming sessions on jet99. You can set the frequency of these reminders — for example, every 30 minutes or every 60 minutes. When a reality check appears, it will show you the duration of your current session and the net result (total wagered minus total won) for that session. You then have the option to continue playing or to end your session.

Reality checks are particularly effective for players who find that time passes quickly during game sessions or who tend to underestimate how long they have been playing. They introduce a natural pause point that encourages conscious decision-making rather than automatic continuation of play.

To activate time-out or reality check features on your jet99 account, contact our support team at [email protected].

Protecting children and young people from accessing gambling services is a responsibility shared between jet99 and the adults in whose households gambling takes place. jet99 maintains a strict 18+ policy and uses identity verification checks to prevent underage access. However, we also encourage parents and guardians to take practical steps in their own households to reinforce these protections.

Recommended Steps for Parents and Guardians

• Never share your jet99 login credentials with anyone, including family members under the age of 18.
• Always log out of your jet99 account fully when you have finished a session, especially on shared devices.
• Use device passcodes, screen lock features, and parental controls on smartphones and tablets to prevent unauthorised access.
• Keep your bKash, Nagad, or Rocket app secured with a separate PIN to prevent young people from making deposits.
• Be open with young people in your household about the risks of gambling and why it is restricted to adults aged 18 and above.

If you have reason to believe that a minor has accessed or attempted to access a jet99 account, please contact us immediately at [email protected]. jet99 takes all such reports extremely seriously and will investigate and act without delay. Any account confirmed as belonging to a minor will be closed immediately and the matter handled in accordance with applicable procedures.

If you feel that gambling is becoming a problem — for you or for someone you care about — the most important step is to reach out and talk to someone. jet99's support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming enquiries with empathy, confidentiality, and without judgement.

Email: [email protected]
Response time: Responsible gaming requests are prioritised and handled within one business day. Account suspensions for time-out or self-exclusion take effect from the moment your request is received.

A Quick Self-Check

Take a moment to consider the following questions honestly. If you answer "yes" to any of them, it may be time to use one of the responsible gaming tools described on this page, or to contact our support team for guidance:

Remember: gambling on jet99 should be enjoyable. The moment it stops feeling like entertainment and starts feeling like a compulsion or a financial necessity, it is time to pause. jet99's responsible gaming tools are here precisely for those moments — and our support team is always available to help you use them.

You can also visit our FAQ page for general guidance on managing your jet99 account, or review our Privacy Policy to understand how we handle the personal data associated with any responsible gaming request you submit.