jet99 Privacy Policy — How We Handle Your Data

jet99 collects personal data only where there is a clear and lawful basis for doing so. The categories of personal data we collect are described below. We do not collect sensitive categories of personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless specifically required for responsible gaming purposes and only with your explicit consent.

1.1 Registration Data

When you create a jet99 account, we collect the information you provide directly, including your full legal name, date of birth, residential address, email address, and mobile phone number. This data is required to create and maintain your account, verify your identity, and comply with our Know Your Customer (KYC) obligations.

1.2 Identity Verification Documents

As part of our KYC and anti-money laundering (AML) procedures, we may request copies of official identity documents, including your National Identity Card (NID), passport, or a recent utility bill or bank statement issued in your name. These documents are collected solely for the purpose of verifying your identity and age and are stored securely in accordance with this policy.

1.3 Financial Data

When you make deposits or withdrawals on jet99, we collect transaction data including the payment method used (e.g., bKash account number, Nagad account number, Rocket, Upay, bank account details), transaction amounts, transaction timestamps, and reference numbers. We do not store full card numbers or payment credentials; payment processing is handled by our trusted third-party payment providers.

1.4 Gaming and Betting Activity

We record all gaming and betting activity conducted through your jet99 account, including game sessions, bet amounts, wager outcomes, bonus usage, and account balance history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

1.5 Technical and Device Data

When you access jet99, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type and identifiers, referring URL, pages visited, session duration, and clickstream data. This information is collected via cookies and similar tracking technologies as described in Section 4 of this policy.

1.6 Communications Data

When you contact our customer support team, we retain records of your communications, including email correspondence, live chat transcripts, and support ticket content. This data is used solely to manage and resolve your enquiries and to improve the quality of our support services.

jet99 processes your personal data for the following purposes, each of which has a specific lawful basis under applicable data protection principles:

2.1 Marketing Communications

jet99 may send you promotional communications about new games, bonuses, tournaments, and seasonal offers relevant to Bangladesh players. We will only send marketing communications where you have given your explicit consent to receive them at the time of registration or at a subsequent point. You may withdraw your consent to receive marketing communications at any time by contacting our support team at [email protected]. Withdrawal of marketing consent does not affect your ability to continue using the jet99 platform.

2.2 Automated Decision-Making

jet99 uses automated systems for certain processes, including fraud detection, duplicate account identification, and responsible gaming monitoring. Where an automated process leads to a significant decision affecting your account (such as a temporary suspension or withdrawal restriction), you have the right to request a manual review of that decision by contacting our support team.

jet99 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to handle your data securely and in accordance with applicable data protection requirements.

3.1 Payment Processing Partners

To process your deposits and withdrawals, jet99 shares the necessary financial and identity data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and banking partners such as Dutch-Bangla Bank, City Bank, BRAC Bank, and others. These partners are required to use your data solely for the purpose of processing the specific transaction and may not use it for any other purpose.

3.2 Game Technology Providers

The casino games and sports betting technology available on jet99 is provided by licensed third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may process limited technical and session data in order to deliver their games and to maintain game integrity. They do not receive your full identity or financial data.

3.3 Identity Verification Services

Where jet99 uses a third-party identity verification service to assist with KYC procedures, your submitted identity documents and related data may be shared with that service provider solely for verification purposes. All such providers are bound by strict confidentiality and data security obligations.

3.4 Legal and Regulatory Disclosure

jet99 may be required by applicable law to disclose your personal data to regulatory authorities, law enforcement agencies, or other competent bodies. Such disclosures are made strictly on a need-to-know basis and only to the extent required by the applicable legal obligation. Where permitted by law, jet99 will notify you of any such disclosure.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jet99's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data is processed as a result.

jet99 uses cookies and similar tracking technologies (including web beacons and local storage) to operate the platform, recognise returning users, maintain session state, and gather analytics data that helps us improve the platform experience for all Bangladesh players.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the jet99 platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without materially impairing your ability to use the platform.
• Analytics Cookies: We use analytics cookies to understand how visitors interact with the jet99 website — for example, which pages are visited most frequently, how long sessions last, and where users navigate from. This data is aggregated and anonymised where possible. We use this information solely to improve the platform.
• Functionality Cookies: These cookies remember your preferences (such as your language setting or display preferences) to provide a more personalised experience on subsequent visits.
• Performance Cookies: These cookies collect information about how the platform performs — for example, page load times and error reports — to help us identify and resolve technical issues promptly.

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to alert you before a cookie is stored. Please be aware that disabling strictly necessary cookies will prevent you from logging in to and using your jet99 account. Disabling analytics or functionality cookies will not prevent you from using the core platform features but may affect your experience.

For detailed guidance on managing cookies in your specific browser, please refer to your browser's official help documentation.

jet99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes the following measures:

• 256-bit SSL/TLS encryption on all data transmitted between your device and jet99 servers.
• Encrypted storage of sensitive data fields, including identity document copies and financial transaction records, using industry-standard encryption at rest.
• Access controls: Personal data is accessible only to jet99 personnel and authorised service providers who require it for specific operational purposes. All access is logged and subject to regular review.
• Regular security assessments: jet99 conducts periodic security reviews and vulnerability assessments of its platform infrastructure to identify and remediate potential risks.
• Incident response procedures: In the event of a confirmed data security incident that poses a risk to your rights and freedoms, jet99 will notify affected users without undue delay and take immediate remedial action.

While jet99 takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for ensuring that your own device and network connection are appropriately secured. If you suspect that your account credentials have been compromised, contact our support team at [email protected] immediately.

jet99 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an individual. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregate statistical analysis.

As a jet99 player, you hold the following rights in relation to your personal data. You may exercise any of these rights at any time by contacting our support team at [email protected]. We will respond to your request within a reasonable timeframe and without undue delay.

• Right of Access: You have the right to request a copy of the personal data jet99 holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data jet99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request that jet99 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent (and no other lawful basis applies), or where the data has been processed unlawfully. Please note that this right is subject to legal retention obligations — for example, we cannot delete financial transaction records that we are required to retain for AML compliance purposes.
• Right to Restrict Processing: In certain circumstances, you may request that jet99 restrict the processing of your personal data — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where jet99 processes your data by automated means on the basis of your consent or a contract with you, you have the right to receive a copy of your data in a structured, machine-readable format.
• Right to Object: You have the right to object to jet99's processing of your personal data where that processing is based on our legitimate interests, including profiling and automated decision-making. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where jet99 processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the rights listed above, please contact our support team at [email protected] with your full name, registered email address, and a clear description of the right you wish to exercise. We may need to verify your identity before processing your request.

jet99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When we make a material change to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered account holders by email.

Your continued use of the jet99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.

8.1 Governing Language

This Privacy Policy is written and published in English. In the event of any inconsistency between this English version and any translated version, the English version shall take precedence in all cases.

8.2 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jet99 handles your personal data, please contact our Data Protection team at:

Email: [email protected]
Platform: jet99.app
Response time: We aim to respond to all privacy-related enquiries within 5 business days.